Help / Running your store

The assistant that answers your customers

A chat on your store that answers from your own words, and hands you anything it cannot.

Somebody wants to know whether you do same-day. It is ten at night. They are not going to wait until morning to find out.

What it is

A chat widget on your store. It answers from your store: your offers, your prices, your hours, and the answers you have written for it. Not from what a model happens to know about businesses like yours.

What it knows

Open Website, Website chat. What it knows is where you write the things people keep asking. Parking. Whether you take card. What happens if they are late.

Write them the way you would say them. That is what a customer gets back.

How it speaks

Set the tone under How it speaks on the same page, and How it looks to a customer shows the widget as they see it. It is your shop, so it should sound like somebody who works there.

What it will not do

It does not invent. Asked something it has no answer for, it says so and offers to take a message, and that message arrives in Messages like any other.

That is the whole design: a confident wrong answer about your prices costs you a customer and an argument, so it would rather hand the question to you.

When somebody is waiting

Waiting on you is the list, and the same people are on Customers, Follow-up. Those are questions it could not answer, with the conversation attached so you can see what they already asked.

Still stuck? Ask us. Models: this page is Markdown, and every page is in llms.txt.