Help / Buying from a store
Your receipt, and why it matters
The link in your receipt email is the key to everything you bought. Keep it.
You bought something from a shop that runs on sitelaunch. The shop is theirs; we are the software underneath it.
The link is the key
Your receipt email has a link to a receipt page on the shop's own address. That page is not just a record of what you paid. It is the only key to what you bought.
There is no account and no password. Anybody holding that link holds the purchase, which is why it is a long string of random characters and why it is worth keeping.
Spaniel & Co
Thanks for your order
Your link works for 72 hours. Come back here any time for a fresh one.
What is on it
- What you bought, what you paid, and the day you paid it.
- A Download button, if you bought a file.
- The lessons, if you bought a course.
- A note from the seller, if they wrote one.
- A Claim your website button, if you bought a website.
If you lost it
Search your email for the shop's name. If it is really gone, write to the shop. They can see the order and send the link again.
We cannot look it up for you. We do not hold the sale, the shop does. See a problem with an order.
If the page says it cannot find that order
The link is wrong or incomplete. A mail client that broke it across two lines is the usual cause. Copy the whole thing out of the email rather than clicking it.
A wrong link and a link to somebody else's order read exactly the same, on purpose, so nobody can go fishing.
Still stuck? Ask us. Models: this page is Markdown, and every page is in llms.txt.