# Get paid
Connect your own Square or Stripe, and money from your store goes to your account without passing through ours.

**Before you start:** Something to sell

**About 5 minutes.**

Somebody wants to buy the thing. This is the five minutes between that and the money being yours.

## 1. Connect your account

Open **Money, Payments** and press **Connect Square** or **Connect Stripe**. It opens their site, you sign in to your own account, and it comes back.

> **On screen:** Money, Payments with nothing connected yet

If you have neither, skip it. Your store still opens and says plainly that it is not taking payments yet, which is better than a Buy button that fails.

## 2. Check it says Live

After connecting, the page says **Live** or **Test mode**.

**Test mode takes no real money.** It is not a setting on this page and there is no switch for it here: the mode comes from the account you connected. If it says Test mode and you wanted real payments, disconnect and connect the live account.

> **On screen:** Money, Payments once a real account is connected

## What we take

Nothing. Square or Stripe take their card fee, the same as they would at your counter. Nothing of ours sits on top of a sale, and no money passes through us on its way to you.

Your $39 a month is billed separately, to your own card, under **Settings, Plan**.

## When the money arrives

That is Square's or Stripe's schedule and their dashboard, not ours. We do not hold it, so we cannot move it faster or tell you a date. **Money, Payouts** shows a Stripe account's balance and payout history, read from Stripe; Square is not readable that way.

## What you see here

**Money, Transactions** is every charge and refund, one line each; a refund made in Square is reported back here, one made in Stripe is not yet. **Sell, Orders** lists what people have bought, with a receipt sent in your name, not ours. **Growth, Overview** is how the store is doing.

## If a buyer says the payment failed

1. Check **Money, Payments** still says Live. A disconnected account is the usual cause.
2. Check the offer still exists and is published.
3. For a service, check it has a length. The checkout refuses a service without one.

If it is none of those, ask us from **Help, Support** and say which offer and roughly when.